Delivery Policy

  1. Online orders on are delivered only to locations within the United Arab Emirates (however, not in some restricted areas. Please see the list of restricted areas at the end of this document).
  2. will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.
  3. If your order is more than 2500AED, you are entitled to FREE Delivery.
  4. If your order is under 2500 AED, please refer to the charge sheet below.
  5. Online orders are not eligible for discounts.
  6. Delivery date and time are not mentioned online; this will be communicated to you when we call to confirm your order.
  7. Once the payment is made, shipments for Dubai, Sharjah will be delivered within seven (7) working days; shipments for other Emirates will be after ten (10) working days. For Abu Dhabi City – four (4) working days and outstation Abu Dhabi seven (7) working days
  8. You will receive an email/telephone call once your order is processed or a notification will be received if in case of cancellation.
  9. An online order is a maximum of 5 of the same article; your order will be discussed with you during telephone / email confirmation. Should you wish to place a larger bulk order please contact us.

Charge Sheet (Orders Under AED 2500)

Area Delivery Only
Dubai AED 100
Abu Dhabi, Sharjah, Al Ain, Ajman, Umm Al Quain, RAK, Fujairah, Hatta) AED 200

Multiple Shipments Policy

When possible, Items from multiple orders may be combined into the same package if the orders meet the following criteria:

  • Multiple orders are placed through the same customer account
  • The orders are being shipped to the same address.
  • Items from each order are fulfilled by the same m`erchant/vendor
  • The orders are shipping at around the same time.
  • The items will be delivered by your promised delivery date.

If the order does not meet the above mentioned criteria, items will be shipped separately to the customer in separate packages, sometimes by separate merchants/vendors and maybe delivered to the customer on different dates and times. Multiple shipments may also result in multiple postings to the cardholder’s monthly statement.

Restricted Areas:

Madainat Zayed, Al Ruwais, Beda Zayed, Ghayati, Habshan, Liwa, Tarif and AL Sillah, Al Aqaa, Al Geer, Al Buraimi, Al Wagan